We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Comprar Maquillaje Online (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.comprarmaquillaje.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Este es mi tercer palé de esta empresa, me gusta mucho, buena pigmentación, sombras brillantes. Me encanta esta empresa. Viene en un mes.
5 Nov 2019 12:23
La entrega fue larga (generalmente desde esta tienda todo llegó en 10-15 días, ahora era un mes, y en Rusia llegó en 3 días). Las sombras no son malas, los brillo son excelentes, la luz y el color mate son buenos, pero las manchas oscuras son fuertes y se quedan dormidas
5 Nov 2019 04:42
Entrega bastante larga en Francia pero palé realmente genial
3 Nov 2019 09:52
Paleta goregosa y entrega rápida
3 Nov 2019 04:13
El palé es feliz, los colores son brillantes, un poco defraudados solo amarillo-translúcido, brillante solo estará en una base blanca
30 Oct 2019 12:11
La primera impresión ha sido muy buena, los swatches han sido excelentes. En nada que la use más daré una opinión más desarrollada. Además, ha venido muy bien protegida.
30 Oct 2019 08:06
Buena paleta, pigmentación y aplicación que me gustó. Pero vine con un negro roto. Lo fortalecí con alcohol y normal.
30 Oct 2019 05:46
Espectacular súper bien envuelta. pigmentan de maravilla. recomiendo 100%
29 Oct 2019 10:08
Sombras impresionantes. Muy pigmentado. Por tal precio, un cuento de hadas.
28 Oct 2019 11:05
Para ser honesto, no entiendo por qué las revisiones normales de la gente no pueden salir, junto con los pantanos al menos algunos o al menos abrir un palé normal y tomar fotos al parecer El cerebro no es suficiente, así que puse mi revisión completa esta paleta hermosa pigmentación es excelente, aplica una foto de cómo se ve la paleta al tacto es muy suave y ruborizado
19 Oct 2019 07:10
El palé llegó rápidamente, se empaquetó normalmente, el único negativo: el embalaje y el palé en sí mismos están deformados, lo que me molesta un poco.
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