We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Comprar Maquillaje Online (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.comprarmaquillaje.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
El rímel es horrible. Está escrito que es resistente al agua, pero ni siquiera se seca en las pestañas. Todo sucio alrededor. Es imposible usarlo. En la basura. ¡No aconsejo comprar este producto!
12 Jun 2019 23:38
Muchas gracias. Recomendamos
31 May 2019 12:33
Entrega a spb 1,5 meses. Colócalo en el buzón. En Rusia sin seguimiento. La tinta está bien.
23 May 2019 20:04
Descripción precisa como en la imagen, pero la vida útil en la carcasa no lo es. El rímel es muy líquido. Vino envuelto en una bolsa, sin caja y película en un chulo. Por la noche un poco desmenuzado. El pedido fue de 3 semanas. Los productos solo se rastrearon antes de su llegada a kz. No me comuniqué con el vendedor.
23 May 2019 08:36
Finalmente llegó, entrega larga. No puedo esperar a probarlos.
16 May 2019 10:04
El pedido no llegó. La disputa no se abrió, respectivamente, el dinero no se devuelve
15 May 2019 08:31
Tiempo de envío muy largo.
15 May 2019 06:53
No está mal el rímel, pero no es muy brillante. Por la noche parecerá negro, por la mañana puedes ver una sombra.
15 May 2019 01:15
11 May 2019 07:48
Todo está bien. Entrega un poco más de un mes.
10 May 2019 05:24
10 May 2019 05:23
10 May 2019 01:53
5 May 2019 21:46
Gracias, excelente producto, ya ha tomado algo similar, muy satisfecho. En esto con tinta marrón todo está bien, pero el morado está molesto.
26 Abr 2019 01:45
deja las pestañas largas, 100% recomendado!
23 Abr 2019 23:30
Bueno, lavado con bultos, muy práctico. No se extienda por debajo de los ojos
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