We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Comprar Maquillaje Online (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.comprarmaquillaje.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is great. Very high quality made. Packaging and shadows in general is Sooooo beautiful, it quickly. VERY RECOMMEND
13 Ene 2019 11:23
Shade is delicious, they are very beautiful, pigment would be so that was a little brighter, but in general, very good quality
12 Ene 2019 09:33
Same as description. Relatively satisfied's fap. Cons they are unique powder so wise falls
12 Ene 2019 01:43
Perfectly packaged, fast, good service, very pigmented shade (that the positive)
11 Ene 2019 22:00
GOODS SUPPER!!! Very good shade for the money, easily flustered, pigmented, hear color not lubricated with each other, well-worn. Perfectly straight) Use it for a week and I am very happy! Thank you, all is well packed and do not wrinkle! YOU WILL NOT REGRET❤❤
11 Ene 2019 13:36
The Divine dolgovato were, but it was worth it.
11 Ene 2019 11:44
4 Ene 2019 23:55
Mosaic delicious! Like all shades. Suitable for brown and gray eyes! Delivery very fast in Krym. The box is made of sturdy cardboard. Packed in bag and paralon. For the price, very decent! One error (blame for service delivery): bent corners, but only in one corner.
31 Dic 2018 10:14
Ordered mosaic early Dec, received 31 (just under the New Year) as gift to herself, satisfied with the order, product not hesitated, completely unharmed. Color match the description. At the time of order price is 275 USD, but I ordered together with brush eyebrow total of 306 rubles. Closed with magnets
19 Dic 2018 00:23
Items come in a month, the quality is good. Cons of: packaging has been damaged, which greatly upset. But, think it cant our mail. Otherwise, everything is fine. Shades of an application, good pigmented. Pleasant to work with them, not crumble, feathering accurate and quality, not leave stains, color even without base can be clearly seen, not falling. Thank You Very Much!